Duda’s Client Billing Early Access

Client Billing allows you to save time and mitigate risk by integrating client payments directly into the Duda platform for Duda sites or any other services you provide, as one time payments or recurring ones, and Set up automatic actions based on client payment status.

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Instructions

  1. Login to your Duda account
  2. In the top bar, choose Clients tab > Client Billing
  3. On the left bar, choose Payments Gateways
  4. Click Connect to Stripe
  5. Start the onboarding to Stripe.
    Note: need to create new account in Stripe in order to connect it to Duda.         It might take a few minutes for your Stripe account to be fully connected to Duda.

Connect to Stripe

List your services as Products

  1. After your account was created in Stripe and is connected to Duda, list the services you offer as products in Stripe.
    You can select a         One-Time price or Monthly / Annual billing period.
  2. After you are done, create Tax rates.
  3. Go back to Client Billing in Duda. On the left bar choose Products.
  4. To see the products you crated in Stripe in the table, click "Refresh Products".

Create a Payment Request

  1. Click New Payment Request.
  2. Step one - Set up payment:
  3. Select the client you would like to bill.
  4. Select products (you can also select a tax if you created it in Stripe)
  5. You can select an automatic action for the site:
    Set a site to publish / republish automatically when the first payment is made, or set a site to unpublish automatically when subscription is canceled.
  6. Step two - Customize client emails under your brand and configure them per payment-request.
  7. Send your payment request.
  8. You can view all the payment requests in the left bar > Payments.

Example use cases

01  Going live with a site

  • Set a one-time payment & subscription.
  • Add a First Publish automatic action the site with first payment.
  • Add a Keep Live automatic action to unpublish the site if subscription is cancelled.

04  Project kickoff

  • Set a one-time payment.
  • Use the email variable to send the client a preview link once first payment is made.

05  Send design work

  • Set a one-time payment.
  • Add a  a link to designed files to the automatic email sent to client once first payment is made.

07  Recurring services

For campaigns, content creation, etc.:

Set a subscription with the relevant products.

03  Hosting / care package

  • Set a subscription.
  • Add a Keep Live automatic action to unpublish the site if subscription is cancelled.

06  Bill by the hour

  • Set a one-time payment.
  • Set the quantity according to the number of hours.

02  Site Redesign

  • Set a one-time payment.
  • Add a Republish automatic action to update the site once paid.

Support Articles

Client Billing Overview

Learn about the basic components of the system and payment statuses.

Failed Payments

Learn what happens when a client fails to make payments

FAQ

General frequently asked questions

Configure Client Billing

The steps to connect Stripe account, and to create products and prices.

Create Payment Requests

How to create a payment request and send to clients.

Known Issues

  • Connect to Stripe first

    When starting to use Client Billing, please go to ‘Payment Gateways’ and connect to Stripe. Other link to Stripe won’t work properly until you finish connecting to Stripe.

  • Email parameters in English

    The email parameters (line items table) currently support only English.

  • Payments with one-time & a subscription

    When you receive a payment which combines one-time and recurring line items, the one-time payment is not presented in the detailed view. Data is available in Stripe dashboard.

  • Clients do not recieve recipts by default

    Currently, clients will only receive payment confirmation by email. In order to enable sending clients receipts each time they pay, go to Stripe > settings >  emails > toggle on: "email customers about successful payments"

  • Invite new clients before sending a payment request

    This issue will be resolved in the upcoming weeks.


    When a client who did not set a password to your white-labeled editor clicks the payment button, they are asked for a password, and cannot log in.


    Workarounds: 

    (A) Invite clients to your white-labeled editor before/in-parallel to sending a payment request email, or:

    (B) clients can click ‘Forgot Password’ and create themselves a password.